Singapore NUH Staff Member Fined for Unauthorised Access to Patient Records

A customer service associate deployed at the National University Hospital (NUH) has been fined for repeatedly accessing confidential patient information without authorisation.

Norkamelia Osman, 34, pleaded guilty to one charge under the Computer Misuse Act, with another similar offence taken into consideration during sentencing on Monday, December 1.

According to court proceedings, Norkamelia began working as a customer service associate at Ng Teng Fong General Hospital in June 2018 before being reassigned to NUH in September 2022. Her role allowed her access to the Epic system — an electronic platform used across healthcare institutions to manage patient records, appointments and billing details.

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